Privacy Policy

Privacy Notice

This is the privacy notice of Compass Video Ltd. In this document, “we”, “our”, or
“us” refer to Compass Video Ltd.
We are company number 10283169 registered in The United Kingdom.
Our registered office is at The Welsh Mill Hub, Park Hill Drive, Frome, Somerset


1. This is a notice to inform you of our policy about all information that we record
about you. It sets out the conditions under which we may process any
information that we collect from you, or that you provide to us. It covers
information that could identify you (“personal information”) and information
that could not. In the context of the law and this notice, “process” means
collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not
happy, your only recourse is to leave our website immediately.
3. We take seriously the protection of your privacy and confidentiality. We
understand that all visitors to our website are entitled to know that their
personal data will not be used for any purpose unintended by them, and will
not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to
us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that
required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in
regards to the processing and control of your personal data. We do this now,
by requesting that you read the information provided at
7. Except as set out below, we do not share, or sell, or disclose to a third party,
any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we
process different categories of your personal information, and to notify you of
the basis for each category.
If a basis on which we process your personal information is no longer relevant
then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change
and of any new basis under which we have determined that we can continue
to process your information.

1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from
us, or otherwise agree to our terms and conditions, a contract is formed
between you and us.
In order to carry out our obligations under that contract, we must process the
information you give us. Some of this information may be personal
We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and
how to obtain the most from using our website
We process this information on the basis there is a contract between us, or
that you have requested we use the information before we enter into a legal
Additionally, we may aggregate this information in a general way and use it to
provide class information, for example, to monitor our performance with
respect to a particular service we provide. If we use it for this purpose, you as
an individual will not be personally identifiable.
We shall continue to process this information until the contract between us
ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship
between us, such as when you browse our website or ask us to provide you
more information about our business, including job opportunities or enquiries
about our products and services, you provide your consent to us to process
information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this
information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us
a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific
purpose, we do not use your information in any way that would identify you
personally. We may aggregate it in a general way and use it to provide class
information, for example, to monitor the performance of a particular page on
our website.
If you have given us explicit permission to do so, we may from time to time
pass your name and contact information to selected associates whom we
consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your
consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us using However, if you do so, you may not be able to use
our website or our services further.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either
to you or to us, of doing so.
Where we process your information on this basis, we do after having given
careful consideration to:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you
would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
• record-keeping for the proper and necessary administration of our
• responding to unsolicited communication from you to which we believe
you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to
manage business risk
• protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process
your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if
they so request or if they have the proper authorisation such as a search
warrant or court order.
This may include your personal information.
Specific uses of information you provide to us

5. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information
being read, copied, downloaded, or used by other people.
Examples include:
5.1. posting a message our forum
5.2. tagging an image
5.3. clicking on an icon next to another visitor’s message to convey your
agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the
privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or
We do store it, and we reserve a right to use it in the future in any way we
Once your information enters the public domain, we have no control over what
any individual third party may do with it. We accept no responsibility for their
actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain
it, then at our discretion, we may agree to your request to delete personal
information that you have posted. You can make a request by contacting us at

6. Complaints regarding content on our website

Our website is a publishing medium. Anyone may register and then publish
information about himself, herself or some other person.
We attempt to moderate user-generated content, but we are not always able
to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate
your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall
remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to
whose right will be obstructed: yours, or that of the person who posted the
content that offends you.
If we think your complaint is vexatious or without any basis, we shall not
correspond with you about it.

7. Information relating to your method of payment

First option:
We store information about your debit or credit card or other means of
payment when you first provide it to us.
We store this payment information [at your request] in order to make repeat
purchasing of goods and services easier next time you visit our website.
[We also store it to help us prevent fraud.]
We take the following measures to protect your payment information:
7.1. We keep your payment information encrypted on our servers.
7.2. We do not keep all your payment information so as:
7.2.1 to prevent the possibility of our duplicating a transaction
without a new instruction from you;
7.2.2 to prevent any other third party from carrying out a transaction
without your consent
7.3. Access to your payment information is restricted to authorised staff
7.4. If we ask you questions about your payment information, we only show
[partial detail OR the first four OR the last four digits of the debit or
credit card number], so that you can identify the means of payment to
which we refer.
7.5. [Other…]
We automatically delete your payment information [after X days OR when a
credit or debit card expires].

8. Job application and employment

If you send us information in connection with a job application, we may keep it
for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to
time throughout the period of your employment. This information will be used
only for purposes directly relevant to your employment. After your
employment has ended, we will keep your file for six years before destroying
or deleting it.

9. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail,
we collect the data you have given to us in order to reply with the information
you need.
We record your request and our reply in order to increase the efficiency of our
We keep personally identifiable information associated with your message,
such as your name and email address so as to be able to track our
communications with you to provide a high quality service.

10. Complaining

When we receive a complaint, we record all the information you have given to
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we
may decide to give to that other person some of the information contained in
your complaint. We do this as infrequently as possible, but it is a matter for
our sole discretion as to whether we do give information, and if we do, what
that information is.
We may also compile statistics showing information obtained from this source
to assess the level of service we provide, but not in a way that could identify
you or any other person.

11. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or
as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to
you commission due for such referrals. It also includes information that allows
us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the
terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems
when you visit our website

12. Cookies

Cookies are small text files that are placed on your computer’s hard drive by
your web browser when you visit any website. They allow information
gathered on one web page to be stored until it is needed for use on another,
allowing a website to provide you with a personalised experience and the
website owner with statistics about how you use the website so that it can be
Some cookies may last for a defined period of time, such as one day or until
you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should
allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our
servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use
cookies. If you choose not to accept them, we shall not use them for your visit
except to record that you have not consented to their use for any other
If you choose not to use cookies or you prevent their use through your
browser settings, you will not be able to use all the functionality of our
We use cookies in the following ways:
12.1. to track how you use our website
12.2. to record whether you have seen specific messages we display on our
12.3. to keep you signed in our site
12.4. to record your answers to surveys and questionnaires on our site while
you complete them
12.5. to record the conversation thread during a live chat with our support
[We provide more information about the cookies we use in our cookie policy].

13. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other
content on our website are recorded.
We record information such as your geographical location, your Internet
service provider and your IP address. We also record information about the
software you are using to browse our website, such as the type of computer
or device and the screen resolution.
We use this information in aggregate to assess the popularity of the
webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits,
the data possibly could be used to identify you personally, even if you are not
signed in to our website.

14. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse
our website in order to be able to serve to you an advert for our products or
services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to
time. If so, then if you have consented to our use of cookies, you may see
advertisements for our products and services on other websites.
Disclosure and sharing of your information

15. Information we obtain from third parties

Although we do not disclose your personal information to any third party
(except as set out in this notice), we sometimes receive data that is indirectly
made up from your personal information from third parties whose services we
No such information is personally identifiable to you.

16. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their
agents or other companies working for them may use technology that
automatically collects information about you when their advertisement is
displayed on our website.
They may also use other technology such as cookies or JavaScript to
personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties
obtain. Accordingly, this privacy notice does not cover the information
practices of these third parties.

17. Credit reference

To assist in combating fraud, we share information with credit reference
agencies, so far as it relates to clients or customers who instruct their credit
card issuer to cancel payment to us without having first provided an
acceptable reason to us and given us the opportunity to refund their money.

18. Data may be processed outside the European Union

Our websites are hosted in United Kingdom
We may also use outsourced services in countries outside the European
Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be
processed outside the European Union.
For example, some of the software our website uses may have been
developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the
European Union:
18.1. the processor is within the same corporate group as our business or
organisation and abides by the same binding corporate rules regarding
data processing.
18.2. the data protection clauses in our contracts with data processors
include transfer clauses written by or approved by a supervisory
authority in the European Union [, specifically that in the country of …]
18.3. we comply with a code of conduct approved by a supervisory authority
in the European Union [, specifically that in the country of …]
18.4. we are certified under an approved certification mechanism as
provided for in the GDPR
18.5. both our organisation and the processor are public authorities between
whom there is either a legally binding agreement or administrative
arrangements approved by a supervisory authority in the European
Union relating to protection of your information
Access to your own information

19. Access to your personal information

19.1. At any time you may review or update personally identifiable
information that we hold about you, by signing in to your account on
our website.
19.2. To obtain a copy of any information that is not provided on our website
you may send us a request at
19.3. After receiving the request, we will tell you when we expect to provide
you with the information, and whether we require any fee for providing
it to you.

20. Removal of your information

If you wish us to remove personally identifiable information from our website,
you may contact us at
This may limit the service we can provide to you.

21. Verification of your information

When we receive any request to access, edit or delete personal identifiable
information we shall first take reasonable steps to verify your identity before
granting you access or otherwise taking any action. This is important to
safeguard your information.
Other matters

22. Use of site by children

22.1. We do not sell products or provide services for purchase by children,
nor do we market to children.
22.2. If you are under 18, you may use our website only with consent from a
parent or guardian
22.3. Certain areas of our website are designed for use by children over [15]
years of age. These areas include [description or name or areas
designed for children].
22.4. We collect data about all users of and visitors to these areas
regardless of age, and we anticipate that some of those users and
visitors will be children.
22.5. Such child users and visitors will inevitably visit other parts of the site
and will be subject to whatever on-site marketing they find, wherever
they visit.

23. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your
browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done
so using SSL by looking for a closed padlock symbol or other trust mark in
your browser’s URL bar or toolbar.

24. How you can complain

24.1. If you are not happy with our privacy policy or if have any complaint
then you should tell us by email. Our address is [email address].
24.2. [You can find further information about our complaint handling
procedure at]
24.3. If a dispute is not settled then we hope you will agree to attempt to
resolve it by engaging in good faith with us in a process of mediation or
24.4. If you are in any way dissatisfied about how we process your personal
information, you have a right to lodge a complaint with the Information
Commissioner’s Office. This can be done at

25. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal
information only for as long as required by us:
25.1. to provide you with the services you have requested;
25.2. to comply with other law, including for the period demanded by our tax
25.3. to support a claim or defence in court.

26. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every
country or legal jurisdiction in which we aim to do business. If you think it fails
to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our

27. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms
that apply to you are those posted here on our website on the day you use our
website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.